Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website located at https://thetailorynyc.com (the “Site”) and any products or services offered by SY CUSTOM INC., doing business as The Tailory New York – Custom Suits NYC – Bespoke Tailor® (“Company,” “we,” “us,” or “our”).

By accessing the Site, commissioning services, placing an order, or engaging with the Company in any manner, you enter into a binding legal agreement. If you do not agree to these Terms in their entirety, you are not authorized to use the Site or purchase our products or services.

Your electronic acceptance constitutes a binding electronic signature under the U.S. ESIGN Act and applicable law.

1. LEGAL ENTITY; BINDING AGREEMENT

The Site and all services are owned and operated by SY CUSTOM INC., a New York corporation.

Your use of the Site constitutes a legally binding contract governed exclusively by these Terms, our Privacy Notice, and our Accessibility Statement, all incorporated by reference.

You represent that you are at least 18 years old and legally capable of entering binding agreements.

You acknowledge that you have not relied on any oral or extrinsic representations not expressly set forth in these Terms.

2. MODIFICATION OF TERMS

We reserve the right to modify these Terms at any time. Updated Terms are effective upon posting, as indicated by the updated Effective Date at the top of this document.

Continued use of the Site after modifications constitutes acceptance.

Changes do not apply retroactively to orders already accepted unless required by law.

3. BESPOKE & CUSTOM GARMENT TERMS

All custom, made-to-measure, altered, or personalized garments are FINAL SALE. All orders are non-cancellable once payment is processed.

Because bespoke garments are created according to your measurements and selections:

  • You are solely responsible for the accuracy of any self-submitted measurements.

  • Fit preference is subjective and not grounds for return or refund.

  • Fabric texture, weave, dye lot variation, color variation, shrinkage, and stitching variation are inherent characteristics of bespoke production and not defects.

  • Body measurements change over time and are outside our control.

  • Production timelines are estimates only and not guarantees.

If alterations are offered, they are discretionary. If offered, they are limited to one reasonable alteration attempt unless otherwise agreed in writing. There is no guarantee of fit perfection.

Return shipping for alterations is your responsibility unless a material manufacturing defect is confirmed.

You assume all risk of subjective dissatisfaction where garments materially conform to approved specifications.

Products are not intended for resale or commercial redistribution unless expressly agreed in writing.

4. PRICING; PAYMENT; COLLECTION

All prices are subject to change without notice.

Payment is due in full at time of order. All sales are final and non-cancellable once payment is processed.

We may refuse, cancel, or limit any order for any reason including suspected fraud, pricing error, or inventory discrepancy.

You authorize us to charge your selected payment method for all approved transactions.

Unpaid balances accrue interest at the lesser of 1.5% per month or the maximum permitted by law. You are responsible for all collection costs, including reasonable attorneys’ fees.

You acknowledge that pricing reflects allocation of risk under these Terms.

5. PAYMENT DISPUTES; MANDATORY INFORMAL RESOLUTION; NO-CHARGEBACK PROCEDURE

Payment integrity is a material condition of this Agreement.

Mandatory 60-Day Informal Resolution and Conference

Before initiating arbitration, litigation, or any chargeback, you must:

  • Provide written notice to hello@thetailorynyc.com

  • Identify the specific transaction

  • Provide supporting documentation

  • State specific factual allegations

  • Identify the precise legal basis of the claim

  • State the exact damages sought

  • Participate in a good-faith telephone or video resolution conference if requested

  • Allow sixty (60) days for investigation and resolution

Failure to comply renders any subsequent claim procedurally defective.

Improper or Bad-Faith Chargebacks

If you initiate a chargeback without complying with this procedure, after receiving goods consistent with your order, or in bad faith, and the dispute is resolved in our favor, you agree to reimburse:

  • Chargeback fees

  • Administrative expenses

  • Collection costs

  • Arbitration costs

  • Reasonable attorneys’ fees

We may suspend services, terminate accounts, refuse future business, and pursue all lawful remedies.

Nothing herein waives non-waivable statutory consumer rights.

6. NON-DISPARAGEMENT; FALSE STATEMENTS

You agree that during your relationship with the Company and for two (2) years thereafter, you will not publish materially and knowingly false statements of fact about the Company reasonably likely to cause material reputational or economic harm.

This does not prohibit truthful reviews, good-faith opinions, or legally protected speech, including speech protected under the Consumer Review Fairness Act (15 U.S.C. § 45b).

Materially and knowingly false factual statements constitute irreparable harm. We may seek injunctive relief and damages.

7. INTELLECTUAL PROPERTY

All Site content is protected by intellectual property law.

Unauthorized reproduction, scraping, copying, reverse engineering, or derivative use is prohibited.

8. PROHIBITED CONDUCT

You agree not to:

  • Scrape or harvest data

  • Attempt unauthorized access

  • Interfere with Site functionality

  • Use automated bots

  • Violate applicable law

We may terminate access without notice for violations.

9. DISCLAIMERS

The Site and all products and services are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim all express and implied warranties.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.

Punitive damages are waived to the fullest extent permitted by law.

Nothing limits liability that cannot legally be limited.

11. ACTUAL INJURY REQUIREMENT

To the fullest extent permitted by law, no claim may be brought unless you have suffered actual, concrete, and particularized damages directly caused by the alleged conduct.

Statutory penalty claims without actual injury are waived to the fullest extent permitted by law.

12. NO DOUBLE RECOVERY

You may not recover under multiple legal theories for the same alleged injury.

13. LIMITATION ON EQUITABLE RELIEF

Any injunctive or equitable relief shall be limited solely to remedying your individual alleged injury and shall not extend to non-parties.

14. INDEMNIFICATION

You agree to indemnify and hold harmless the Company from claims arising from:

  • Your misuse of the Site

  • Your violation of these Terms

  • Your infringement of third-party rights

15. FORCE MAJEURE

We are not liable for delays or failures resulting from events beyond our reasonable control.

16. BINDING ARBITRATION; CLASS WAIVER; MASS ARBITRATION DEFENSE

Agreement to Arbitrate

Any dispute shall be resolved exclusively by binding arbitration under the Federal Arbitration Act.

You waive the right to a jury trial.

Administrator

Arbitration administered by JAMS.

If JAMS is unavailable, arbitration shall be administered by Mediation and Civil Arbitration, Inc. d/b/a RapidRuling.

If neither is available, a court may appoint an arbitrator under FAA §5.

Delegation

The arbitrator has exclusive authority to determine enforceability and arbitrability.

Seat; Governing Law

Seat: New York, New York.

New York substantive law governs.

Class Action Waiver

No class, collective, representative, or consolidated proceedings.

Mass Arbitration Batching

If 25 or more similar claims are filed by coordinated counsel within 180 days:

  • Claims shall be batched in groups of 10

  • One batch proceeds at a time

  • Remaining claims are stayed

  • Filing fees for stayed batches are deferred

Public Injunctive Relief

If public injunctive relief cannot be waived under applicable law, such claims shall be severed and litigated in New York courts. All individual claims remain arbitrated.

Confidentiality

Arbitration proceedings are confidential.

17. COST SHIFTING FOR FRIVOLOUS OR PROCEDURALLY DEFECTIVE CLAIMS

If a claim is dismissed as frivolous, brought in bad faith, or filed without compliance with Section 5, the Company is entitled to recover attorneys’ fees, arbitration fees, and costs to the extent permitted by law.

18. ONE-YEAR LIMITATION PERIOD

Any claim must be brought within one (1) year after accrual unless prohibited by law.

19. GOVERNING LAW; PERSONAL JURISDICTION; EXCLUSIVE VENUE

These Terms are governed exclusively by New York law. 

You agree that:

  • Any claim shall be deemed to arise in New York

  • You purposefully avail yourself of New York law

  • You waive objections based on personal jurisdiction, venue, or forum non conveniens

If arbitration is unenforceable, exclusive jurisdiction lies in the state or federal courts in New York County, New York.

Except where prohibited by non-waivable law:

  • New York law governs all disputes

  • No other state’s consumer protection statutes shall apply

Foreign purchasers agree U.S. law governs and assume responsibility for compliance with local import laws.

20. ANTI-EVASION

You may not structure, divide, or recharacterize claims to evade arbitration, batching provisions, or dispute procedures.

21. ASSIGNMENT

We may assign these Terms without restriction. You may not assign without written consent.

22. SEVERABILITY

If any provision is unenforceable, the remainder remains in effect. Any unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

23. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding the Site and Services.


Last Updated: February 16, 2026